Shipping policy

# Service Delivery Policy

**Effective Date:** November 14, 2026

At **WONDERTWICE LLC**, we specialize in digital web design, custom e-commerce development, and digital agency services. Because all our deliverables are 100% digital in nature, no physical items are shipped and no shipping fees apply.

### 1. Digital Delivery Methods
All project deliverables (including design mockups, staging links, source files, access credentials, and documentation) are delivered electronically via:
- Secure email communications.
- Cloud staging and preview URLs.
- Direct transfer of store ownership within your designated e-commerce platform (e.g., Shopify).

### 2. Estimated Turnaround Timelines
Estimated completion times depend on the service plan purchased:
- **Showcase Plan ($59):** Initial preview delivered within **3 to 5 business days**.
- **E-Commerce Plan ($159):** Fully configured storefront ready for review within **7 to 10 business days**.
- **Complete Pack ($349):** Complete custom build delivered within **12 to 18 business days**.

Delivery timelines begin once the onboarding brief and all required business assets (logos, product details, and necessary account access) are received by our team.

### 3. Delivery Confirmation & Handover
A project is considered formally delivered once:
1. The staging website is reviewed and approved by the client.
2. Ownership transfer or live deployment to the client's domain is completed.
3. Administrative credentials and onboarding guidance are provided.

### 4. Delivery Support
If you have questions regarding your project timeline or delivery status, please contact us:
- **Company:** WONDERTWICE LLC
- **Address:** 5830 E 2nd St, Ste 7000 #26518, Casper, WY 82609, United States
- **Phone:** (475) 274-2573
- **Email:** support@wondertwice.com