Refund policy

# Return & Refund Policy

**Effective Date:** November 14, 2026

Thank you for choosing **WONDERTWICE LLC**. Because we provide customized digital services, web design, and bespoke store development, our return and refund policy is governed by the following terms:

### 1. Nature of Digital Services
Due to the custom, labor-intensive nature of web design and development work, we cannot offer returns or full refunds once custom design or development work has formally commenced.

### 2. Cancellation Prior to Project Kickoff
- If you request a cancellation **before** our onboarding kickoff or within **24 hours** of purchase (provided no custom design, wireframing, or development work has started), you are eligible for a **100% full refund**, minus any non-refundable third-party payment processing fees.

### 3. Milestone Revisions & Partial Refunds
We are committed to client satisfaction:
- Each plan includes dedicated revision rounds to align the website with your brand vision.
- If we are unable to meet your initial design brief during the early mockup stage prior to coding, a partial refund of up to **50%** of the total order value may be issued at our sole discretion to reflect work completed to date.
- Once a design concept is approved and active development/store configuration begins, no refunds will be issued.

### 4. Post-Launch & Ongoing Support
Once the final website or store ownership is transferred and launched:
- **All sales are final.**
- Any technical bugs or layout issues reported during your plan's included support window (3, 6, or 12 months) will be resolved free of charge.

### 5. How to Request a Cancellation or Assistance
To submit a cancellation or billing inquiry, please contact our team with your order number:
- **Company:** WONDERTWICE LLC
- **Address:** 5830 E 2nd St, Ste 7000 #26518, Casper, WY 82609, United States
- **Phone:** (475) 274-2573
- **Email:** support@wondertwice.com